Refund Policy
Effective Date: July 7, 2025
At Moto G, we strive to provide a reliable platform for users to buy and sell vehicles. Please read this Refund Policy carefully to understand your rights and obligations when purchasing services from our website www.gomotog.com.
1. Services Eligible for Refund
We offer paid services such as:
- Featured or premium vehicle listings
- Ad boosts or visibility upgrades
- Subscription-based tools or seller services
Refunds may be available for these services under the conditions outlined below.
2. Refund Eligibility
We will issue refunds only under the following circumstances:
- Duplicate Payment: You were charged more than once for the same service due to a technical error.
- Service Not Delivered: A paid listing or feature was not properly activated or displayed due to our fault.
To request a refund, please contact us at wandcorppvtltd@gmail.com within 7 days of the original payment.
3. Non-Refundable Items
Refunds will not be issued for:
- Listings that have already been published or made live
- Services that have been partially used or accessed
- User error (e.g., purchasing the wrong listing package, inputting incorrect details)
- Disputes between buyers and sellers over vehicle condition, price, or ownership
Note: Moto G is not a party to vehicle transactions and does not offer refunds for car sales or purchases.
4. Processing Refunds
If your refund request is approved, it will be processed back to the original payment method within 5–10 business days. You will receive an email confirmation when the refund has been issued.
5. Subscription Cancellations
If you have a recurring subscription (e.g., monthly seller tools), you may cancel it anytime from your account settings. Cancellation will take effect at the end of your current billing cycle. No partial refunds will be given for unused time.
6. Chargebacks and Disputes
Initiating a chargeback without contacting us first may result in account suspension or listing removal. If you believe a charge was made in error, please contact us before disputing it with your bank or card issuer. We’re happy to investigate and resolve the issue.
7. Contact Us
If you believe you are eligible for a refund or have questions about this policy, please contact us at:
- Moto G by Wandcorp Private Limited
- wandcorppvtltd@gmail.com